Effective Date: July 20, 2024

At Dryfi Laundry Service Private Limited ("Dryfi"), we value your privacy and are committed to ensuring that your personal data is handled with the utmost care and respect. This Data Deletion Policy outlines our practices regarding the deletion of your personal data.

1. Introduction

This policy applies to all users of Dryfi's services and products. It describes the types of personal data we collect, how we use it, and the circumstances under which we delete it.

2. Data Collection

We collect and process various types of personal data, including but not limited to:

• Contact information (e.g., name, email address, phone number)
• Account information (e.g., username, password)
• Transaction history (e.g., orders placed, payments made)
• Usage data (e.g., app usage, preferences)

3. Data Deletion Requests

You have the right to request the deletion of your personal data. To do so, please contact us at [email protected]. Upon receipt of your request, we will:

• Verify your identity to ensure the request is legitimate.
• Confirm receipt of your request and provide an estimated timeline for deletion.
• Delete your personal data from our active databases and systems within 90 days, unless retention is required by law or for legitimate business purposes.

4. Automatic Data Deletion

In addition to handling deletion requests, Dryfi implements automatic data deletion practices:

• Inactive accounts: Accounts that have been inactive for 3 years will be flagged for deletion. Users will be notified via email prior to deletion.
• Transaction data: Transaction data will be retained for auditing and compliance purposes.

5. Exceptions

Certain data may not be deleted upon request, including:

• Data required for legal compliance (e.g., tax records, regulatory requirements)
• Data necessary for dispute resolution or enforcing our agreements
• Data that is anonymized or aggregated for statistical purposes

6. Data Retention

While we strive to delete personal data promptly upon request, there may be instances where data retention is necessary. In such cases, we ensure that:

• The data is securely stored and protected.
• Access to retained data is restricted to authorized personnel only.
• The data is deleted as soon as it is no longer required for the purposes for which it was retained.

7. Security Measures

Dryfi employs industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security audits and assessments
• Secure data storage solutions

8. Changes to this Policy

We may update this Data Deletion Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website and, where appropriate, notified to you via email.

9. Contact Us

If you have any questions or concerns about this Data Deletion Policy, please contact us at:

Dryfi Laundry Service Private Limited
Email: [email protected]
Phone: +91 9830303060